Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of our website, services, and applications (collectively, the "Services") operated by South East London Estate Agents ("we", "us", "our"). By accessing or using any part of our Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.. By accessing or using our Services, you agree to comply with and be bound by these Terms.

2. Services

We provide a range of property-related services including, but not limited to:


  • Property listings (sales and lettings)
  • Tenant referencing and management
  • Property management
  • Financial services (e.g. rent collection, tax support)
  • Legal support and conveyancing assistance


Service-specific details are available on our website: www.estate-agent.london

3. User Responsibilities

  • Account Registration: Users must register an account to access certain Services. You agree to provide accurate, complete, and current information, and to keep your account credentials secure and up to date.


  • Prohibited Uses: You agree not to misuse our Services. This includes, but is not limited to:


  • Violating any applicable laws or regulations
  • Infringing on intellectual property rights
  • Submitting false or misleading information
  • Interfering with the normal operation of the Services


4. Fees and Payments

  • Pricing: All service fees are listed on our website and are subject to change. By using the Services, you agree to pay the applicable fees in accordance with the pricing published or agreed in writing.
  • Payment Terms: Fees are due as per your service agreement. Late payments may result in additional charges or suspension of services.

5. Property Listings

  • Accuracy of Information: All property information submitted must be accurate, complete, and not misleading. We reserve the right to edit or remove listings that violate this policy.
  • Listing Duration: Listings remain active for the period specified at the time of listing. Renewal or relisting may incur additional fees.

6. Tenant Management

  • Screening and References: We provide tenant referencing and background checks. Users agree to comply with relevant UK laws when submitting or handling tenant information.
  • Lease Agreements: We assist in preparing tenancy agreements that comply with all relevant legislation, including the Housing Act and Tenant Fees Act.

7. Property Management

  • Maintenance and Repairs: We arrange maintenance and repairs as part of your management plan. Emergency repairs are prioritised and handled promptly.
  • Inspections: Scheduled property inspections are conducted to monitor tenant compliance and property condition.

8. Financial Services

  • Rent Collection: We manage rent collection on behalf of landlords and provide monthly financial statements.
  • Accounting and Tax Services: We may assist with property-related bookkeeping and documentation for accounting or tax purposes. We do not act as a regulated financial advisor or tax agent.

9. Legal Services

  • Evictions: We provide support for eviction processes, including serving Section 8 and Section 21 notices, in compliance with UK law.
  • Legal Advice: Basic legal guidance is available to clients. Where appropriate, we may refer you to a solicitor or specialist partner firm.

10. Data Protection

  • Use of our Services is also governed by our Privacy Policy. By using the Services, you consent to the collection, use, and sharing of your personal data in line with applicable data protection laws, including the UK GDPR.

11. Termination

  • Termination by User: You may terminate your account at any time by contacting us.
  • Termination by Us: We reserve the right to terminate or suspend access to our Services for any user who violates these Terms.

12. Limitation to Liability

We are not liable for any indirect, incidental, or consequential damages arising out of or related to your use of our Services.

13. Changes to Terms

We may update these Terms from time to time. The latest version will always be available on our website.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms will be resolved in the courts of England and Wales.

15. Contact Information

For any questions about these Terms, please contact us via Email: info@estate-agent.london